Terms &
Conditions
Orders
A Booking Deposit is required to reserve an Event date. Your Event date is not officially reserved until Yulo Made receives the required payment and confirms the booking in writing. For Events booked fewer than 30 calendar days before the Event, the full amount is due at booking and is nonrefundable. Unless otherwise stated in your booking agreement, the remaining balance is due 45 calendar days before the Event.
A valid payment method may remain on file for authorized Event-related charges, including additional rings, upgrades, design revisions, staffing, travel, or other approved services. Additional charges will only be made within the limits authorized by the Client or approved in writing.
If you would like more information regarding our terms and conditions, check out our complete PDF here.
Sizing
The Couple is responsible for collecting participating guests' ring sizes before the Event whenever reasonably possible. Yulo Made can generally accommodate whole, half, and quarter sizes, subject to available inventory and the selected ring style. Final ring-size information should be provided no later than 30 calendar days before the Event unless otherwise approved in writing.
Guests should use a professional ring sizer whenever possible. Measurements taken with string or paper are only general estimates, and finger size can change due to temperature, swelling, time of day, and other conditions. Yulo Made is not responsible for sizing errors caused by inaccurate measurements or information supplied by the Client or guest.
If you would like more information regarding our terms and conditions, check out our complete PDF here.
Custom Products
Custom products are created using Yulo Made's professional judgment, artistic style, production methods, and available materials. Clients may provide inspiration, preferences, wording, colors, reference images, or other design information, but Yulo Made does not guarantee an exact reproduction of another artist's work, reference image, digital mockup, or third-party design.
When a design proof is provided, the Client is responsible for reviewing names, dates, spelling, wording, quantities, sizing, layout, and other personalized information before approval. Once a design is approved, changes may be unavailable or may require additional design, labor, material, replacement, rush, or shipping costs. Reasonable variations may occur because of materials, engraving methods, handmade production, natural texture, lighting, or screen settings.
If you would like more information regarding our terms and conditions, check out our complete PDF here.
Shipping
Yulo Made may offer an Engrave & Ship option for eligible keepsake orders. Completed items may be shipped directly to the Client's home, venue, or another approved destination. Shipping timelines depend on production schedules, carrier availability, destination, and other circumstances outside Yulo Made's control.
Shipped orders involve risks associated with transit, including possible delays, loss, theft, or damage. Clients are responsible for providing accurate shipping information and should inspect delivered products promptly. Additional shipping, rush, redesign, or replacement charges may apply when requested or required after an order has been approved.
If you would like more information regarding our terms and conditions, check out our complete PDF here.
Returns
Because many Yulo Made products are custom, personalized, engraved, or prepared specifically for an Event, returns and refunds are subject to the circumstances and deadlines outlined in our complete Terms & Conditions. A change in personal preference, wedding colors, venue, theme, or an approved design does not automatically create a right to a refund.
For qualifying Event packages of 30 or more rings, Clients may request a refund for up to five eligible unused rings when the requirements in the complete Terms & Conditions are met. Requests must generally be submitted within seven calendar days after the Event. Personalized Materials and Nonrecoverable Expenses may be deducted before any eligible refund is issued.
If you would like more information regarding our terms and conditions, check out our complete PDF here.
Events & Weddings
Yulo Made offers both in-person and shipped keepsake experiences. Event format, guest participation, staffing, setup, and production may vary depending on the selected package, guest count, available time, venue conditions, equipment requirements, and staffing. For larger Events, Yulo Made may use a streamlined, production-focused format to ensure the contracted service and agreed-upon products can be completed within the available time.
The Client is responsible for helping maintain a safe and reasonably controlled work area. Guests may not touch, move, operate, or interfere with Yulo Made equipment or materials without permission. Yulo Made may pause, limit, or terminate services when necessary because of unsafe conditions, disruptive behavior, venue restrictions, nonpayment, or circumstances that materially interfere with safe and reasonable performance of the contracted services.
If you would like more information regarding our terms and conditions, check out our complete PDF here.
Rescheduling & Cancellations
If your Event date changes and Yulo Made is unavailable for the new date, we will provide written notice and discuss the available options. Depending on the circumstances, you may proceed under the applicable cancellation policy or, when available, convert your in-person experience to an Engrave & Ship order. Any change to the service, pricing, shipping, remaining balance, or production timeline must be approved in writing before the revised order proceeds.
If Yulo Made is unable to provide the originally contracted in-person service, we will first determine whether the service can be completed through another authorized Yulo Made service provider. If an in-person experience cannot be provided but your keepsakes can still be completed, Yulo Made may offer an Engrave & Ship option. Eligible refunds may include portions of the original service that are not provided, such as unused in-person labor, Event attendance, setup, breakdown, or applicable travel. Product, engraving, personalization, design, materials, production, packaging, and shipping costs are not refundable when those services are provided. If Yulo Made cannot complete or ship the agreed products, you will receive a refund for the portion of the order that cannot be provided.
All revised services, refund amounts, shipping timelines, and remaining balances will be communicated in writing whenever reasonably possible. This section applies when Yulo Made cannot provide the originally contracted in-person service and does not replace the separate cancellation and rescheduling terms contained in the complete Terms & Conditions.
If you would like more information regarding our terms and conditions, check out our complete PDF here.